Roam Hub Officer
At Roam you have great autonomy to do the things you deem to be important. As a team we achieve a lot together making the world a cleaner and more sustainable place.
We usually respond within two weeks
JOB DESCRIPTION
Job Title: Roam Hub Officer
Department: Energy & Charging
Reporting to: Product Manager - Energy & Charging
Roam Hub Officer
About us
Roam is a technology company that develops, designs and deploys electric vehicles and energy systems tailored for the African continent, leading the transition to sustainable transport. We focus on designing and co-developing tailored products for the local use-case that unlocks mass-scale deployment to a completely untapped market.
About the role:
We are looking for a Roam Hub Officer to work in one of our charging hubs. This person will be responsible for the day-to-day operations of the battery rental business, including managing inventory, customer service, and eventually overseeing other staff. This position requires a highly organized and detail-oriented individual who can handle multiple tasks and work well under pressure. The ideal candidate must be able to lift 20kg weights as our batteries weigh 20 Kgs. You must also be comfortable working with heavy equipment, and have basic knowledge in electronic appliances or battery charging. The job has a lot of physical demands hence the ideal candidate must be willing to stand or walk for long periods of time. Must be able to bend, stoop, and reach to perform tasks.
Key Duties and responsibilities:
- Manage inventory of batteries and ensure that there is a sufficient supply at all times
- Coordinate with customers to schedule battery rental and return
- Monitor and maintain the charging station
- Supervise and train customers on safety, and proper handling of batteries
- Handle customer complaints and resolve any issues that arise
- Prepare and maintain accurate records of battery rental and return transactions
- Ensure compliance with all safety regulations and company policies
- Oversee daily operations in the absence of the business owner
- Ensure that all equipment is in good working order, and schedule maintenance as needed
- Provide basic technical support and troubleshoot charging related issues with the customers
Qualifications
- Must have a relevant high school certificate or equivalent
- Must have the ability to lift 20kg weights
- Must have strong organizational and management skills
- Must have excellent communication and customer service skills
- Keen attention to detail
- Must have the ability to work independently and handle multiple tasks
- Must be able to work well under pressure
- Must be able to work with a computer
- Knowledge of safety regulations and equipment maintenance is a plus
- Basic knowledge in electronic appliances or battery charging
Career Level: Entry Level
Location: Nairobi/ Kenya
Deadline: 24th February 2023
We aim to contact all our applicants, but due to high volumes of applications only shortlisted candidates are contacted. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience
- Department
- Energy & Charging Department
- Locations
- Roam Nairobi
Roam Nairobi
Workplace & culture
Roam is a high paced work environment with an ambitious vision of changing the world where it matters the most. If you're interested in a career where everyday is about creating real change, we’d love for you to get in touch.
About Roam
Roam was founded in 2017 just as electric mobility was taking off, when
electric cars were just arriving on our streets. Roam vision is to make
electric transport more accessible to a broader market by making the
technology more cost efficient and simplifying deployment. The company
focuses on all-electric conversion kits for fleet vehicles such as light
trucks, public transport and buses, as well as electric motorcycles and
energy systems. These focus areas have been chosen to maximize impact,
as these vehicles are some of the highest CO2 emitting vehicles on the
market and are largely an untapped opportunity. Therefore creating the
standard for electric mobility in Africa.
Roam Hub Officer
At Roam you have great autonomy to do the things you deem to be important. As a team we achieve a lot together making the world a cleaner and more sustainable place.
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