Service Program Manager
At Roam you have great autonomy to do the things you deem to be important. As a team we achieve a lot together making the world a cleaner and more sustainable place.
We usually respond within two weeks
JOB DESCRIPTION
Job Title: Service Program Manager
Department: Aftersales Department
Reporting to: COO
Service Program Manager
About us
Our vision is to make electric transport more accessible to a broader market by making the technology more cost-efficient and by simplifying deployment. The company focuses on designing and producing electric motorcycles and buses
About the role:
We are looking for a Service Program Manager who will join our After Sales team. They will be responsible for growing our Service network to accommodate our rapidly growing fleet of bodabodas, in an effective and efficient way. The ideal candidate must have at least 5 years experience working in a strategic and operational position.
Key Duties and responsibilities:
- This will involve planning our new location rollout, ensuring all necessary agreements and permits are in place, along with tooling, staffing, and spare parts supply.
- Be involved in hiring, training and guiding system development
- Work closely with the supply chain teams
- Ensuring service quality and organize other service related functions
Qualifications
- Must have a relevant bachelor's degree
- Must have experience in strategy and operations at a growth stage company
- Must have experience training a new team with scalable processes
- Must have prior responsibilities for entire projects from ideation to implementation
- Must have prior experience with customer experience or automotive repair a plus
Career Level: Mid Level
Location: Nairobi
Deadline: 23rd Nov 2022
We aim to contact all our applicants, but due to high volumes of applications only shortlisted candidates are contacted. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience
- Department
- Aftersales Department
- Locations
- Roam Nairobi
Roam Nairobi
Workplace & culture
Roam is a high paced work environment with an ambitious vision of changing the world where it matters the most. If you're interested in a career where everyday is about creating real change, we’d love for you to get in touch.
About Roam
Roam was founded in 2017 just as electric mobility was taking off, when
electric cars were just arriving on our streets. Roam vision is to make
electric transport more accessible to a broader market by making the
technology more cost efficient and simplifying deployment. The company
focuses on all-electric conversion kits for fleet vehicles such as light
trucks, public transport and buses, as well as electric motorcycles and
energy systems. These focus areas have been chosen to maximize impact,
as these vehicles are some of the highest CO2 emitting vehicles on the
market and are largely an untapped opportunity. Therefore creating the
standard for electric mobility in Africa.
Service Program Manager
At Roam you have great autonomy to do the things you deem to be important. As a team we achieve a lot together making the world a cleaner and more sustainable place.
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